This page explains what each IKR Media service includes, what we ask of you, and how billing and cancellation work. Find your service below. By subscribing to or using a service, you agree to the terms that apply to every service and to your service's own section.
Monthly plans renew automatically each month until you cancel. We'll give you at least 30 days' notice before any price change. If a service's own section below says something different, that section applies.
It happens. Cards expire. If a payment fails, we'll let you know and retry automatically over the next 14 days. If it's still unpaid after that, we may pause your service until the balance is paid. Site Care has additional steps, explained in its section.
You can cancel anytime through the client portal or by contacting our support team. Cancellation takes effect at the end of your current billing period.
Fees for a billing period that has already started aren't refunded, and one-time setup fees aren't refunded once work begins. Exceptions are stated in a service's own section (for example, annual Site Care plans) or agreed with you in writing.
We can't promise specific results, such as revenue, lead volume, rankings or conversion rates. Results depend on things like how you use the service, the quality of your data, your lead sources, market conditions and whether the law is followed.
You may not use our services to send spam or unsolicited messages, break privacy or consumer protection laws, engage in fraud or deception, or send malicious code or content.
We may pause or end a service for non-payment, breaking these terms, abuse of system resources, or legal or compliance concerns. If a violation is serious, we may end service immediately and without a refund.
The workflows, templates, systems and materials we build or use remain the property of IKR Media, LLC unless we agree otherwise in writing. Your content, domain, accounts and customer lists stay yours.
We work hard to deliver every service well, but some things are outside our control, such as outages at third-party providers, problems caused by third-party services, and changes made by you or someone you've given access to. To the maximum extent permitted under California law, IKR Media, LLC isn't liable for indirect, incidental or consequential damages, and our total responsibility is limited to the fees you've paid for the current billing period.
These terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
If we update these terms, we'll post the new version here and let you know by email if anything important changes. Continuing to use a service after a change means you accept it.
Questions? Reach us at [email protected] or through ikrmedia.com.
IKR Media keeps your website fast, safe and up to date so you can focus on running your business. This section explains what we take care of, what we ask of you, and how things work if plans change.
| Essential | Plus | Premium | |
|---|---|---|---|
| Hosting | Fast, secure hosting with SSL and CDN | Same, plus a staging site | Your own dedicated site environment |
| Updates | Monthly | Weekly, checked after | Weekly, checked after |
| Backups | Daily, kept 14 days | Daily, kept 30 days | Daily, kept 90 days, plus one before every update |
| Security | Malware scanning and firewall | Plus malware cleanup | Plus our hack-fix guarantee |
| Support | Help when something breaks, within 2 business days | Within 1 business day, plus up to 60 minutes of edits a month | Same business day, plus unlimited small edits |
| Domain | One standard domain included | One standard domain included | One standard domain included |
Every plan includes uptime monitoring. Care-only plans include the same care for a site hosted somewhere else (see below).
Plus includes up to 60 minutes of edits each month, such as text changes, swapping images or small layout tweaks. Unused time doesn't carry over. Premium includes unlimited small edits: we work on one request at a time, and each takes under 30 minutes. New pages, redesigns, new features and larger projects are quoted separately, and we'll always tell you before any extra cost.
To protect every site on our servers, we don't host sites that sell or promote illegal goods or services, weapons, drugs or other high-risk products; that publish adult, hateful, harassing or misleading content; that send spam or distribute malware; or that infringe someone else's copyright or trademark. If a site breaks these guidelines, we'll contact you first. We may suspend it if it isn't resolved within 48 hours, or right away if it's putting other sites or visitors at risk.
We work hard to keep your site running, but some things are beyond our reach: outages at our hosting provider or internet providers, problems caused by third-party plugins or services, changes made by you or someone you've given access to, and content older than your plan's backup history. We'll always help you recover, but we aren't responsible for lost revenue or other losses from these events. Our total responsibility is limited to the fees you've paid for the current billing period.
One standard domain (like .com or .net) is included while you're subscribed. It's registered in your name, so it's always yours. We manage the renewals and settings for you. Premium or additional domains are billed at cost. If your plan ends for any reason, your domain stays registered to you until its current registration end date. Up to 30 days before that date, you can either transfer it to your new provider (we'll help) or keep it with us for $25 a year. If we don't hear from you by then, the domain won't be renewed.
We'll install our backup, security and monitoring tools on your site. Your hosting company is responsible for its servers, outages and server-level issues, and we'll work with them when needed. If you move your hosting to us, we'll waive the setup fee.
Monthly plans have a one-time $149 setup fee that covers moving your site in and getting everything set up. Annual plans have no setup fee and include two months free. Plans renew automatically until you cancel. Annual plans can be refunded within the first 30 days; after that, they run to the end of the term. We'll give you at least 30 days' notice before any price change.
If a payment fails, we'll let you know and retry automatically over the next 14 days while your site stays live. If it's still unpaid after 14 days, we'll pause your site until the balance is paid and a $35 reactivation fee applies. If it's unpaid 30 days after that, your plan is cancelled and your site and backups are deleted. Your domain stays yours; see "Your domain" for what happens next.
You can cancel anytime. Cancellation takes effect at the end of your current billing period. On request, we'll give you a full backup of your site, and your domain follows "Your domain" above. After cancellation, we keep your site and backups for 30 days, then delete them.
Search visibility builds gradually. We can't guarantee rankings, calls or new clients.
Local Visibility Boost is $197 per month, with no setup fee and no long-term contract. It renews monthly until you cancel.
You can cancel anytime, effective at the end of your current billing period. Your Google Business Profile, website and listings stay yours. We'll stop work and remove our access when your plan ends.
The exact scope for your plan is listed on your proposal or order form. Some of the work may be carried out by trusted providers working under our direction.
Search visibility builds gradually and depends on many things we don't control, including Google's rules and your competitors. We can't guarantee rankings, calls or new clients. Google can change or suspend a profile at its own discretion.
Current pricing, and any one-time setup fee, is shown on your proposal or order form. The service renews monthly until you cancel.
You can cancel anytime, effective at the end of your current billing period. Your Google Business Profile stays yours. We'll stop work and remove our access when your plan ends.
Domains are registered in your name, and you're the owner. We manage renewals and settings for you.
Current domain pricing is shown on your order or available on request at [email protected]. Domains renew automatically each year until you cancel, and we'll remind you before renewal. If a renewal payment fails, we'll retry. If it can't be paid before the registry's deadline, the domain may expire, and recovery may cost extra.
Your domain stays registered to you until its current registration end date. Up to 30 days before that date, you can transfer it (we'll help) or keep it with us for the yearly fee shown on your order or available on request. If we don't hear from you by then, the domain won't be renewed. Domains included with Site Care follow "Your domain" in the Site Care section.
Domain registries and registrars set their own rules, deadlines and fees. We aren't responsible for the loss of a domain caused by expired payment details, inaccurate contact information, or the actions of a registry or anyone else.
Hosting is for typical small-business websites. If your traffic or storage use would affect other sites on our servers, we'll contact you to talk about a plan that fits.
Current pricing is shown on your proposal or order form. Plans renew automatically until you cancel. We'll give you at least 30 days' notice before any price change.
The steps under "If a payment is missed" in the Site Care section apply: retries over 14 days while your site stays live, then a pause with a reactivation fee, and cancellation with deletion of the site and backups 30 days after that.
You can cancel anytime, effective at the end of your current billing period. On request, we'll give you a full backup of your site. After cancellation, we keep your site and backups for 30 days, then delete them.
Outages at our hosting or internet providers, third-party plugins or services, changes made by you or someone you've given access to, and content older than your backup history are beyond our control. Our responsibility is limited as described in "Limits of responsibility" in the terms that apply to every service.
This section applies if you use an IKR Media platform account for CRM, automation, texting, email, calling or AI features.
Your subscription covers the core platform workflows, AI infrastructure and pipeline databases at a flat rate. Phone, email delivery, validation and AI processing are billed by use and charged to your account's digital wallet.
To keep automated workflows, AI features, outbound calls and text campaigns running, keep a positive balance in your account's digital wallet. The wallet recharges automatically when the balance falls below a set amount, typically $10.00.
These are estimates for planning. Carrier pass-through changes, international routing and regulatory fees can move actual rates slightly. Continuing to use the communication tools means you accept these usage rates.
Accounts may have limits, or extra fees, for contacts, message volume (text and email), automation runs and user access. If you go over, we may charge extra fees, restrict the service or ask you to upgrade.
You're welcome to browse ikrmedia.com and our other sites. Please don't misuse them, try to break or overload them, or copy our content without permission. The information on our sites is general and isn't a promise of any particular result. Our Privacy Policy explains how we handle personal information.
IKR Media
1201 Avocado Ave, Suite #320
El Cajon, CA 92020
Email: [email protected]
Phone: 619-535-6240
See also our Accessibility Statement.